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Configuring Trafft

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SMS Notifications

SMS Notifications

Apart from email notifications, Trafft provides SMS notifications, allowing you to send text messages to both your customers and employees to keep them informed about their appointments. Additionally, you can check your previous SMS records and modify preferences in the SMS settings. Similar to Email Notifications, you can find SMS Notifications in a separate section within the Settings page.

Unlike Email Notifications, SMS is not free, so you need to purchase credits to use this feature.

Please note that 1 SMS Credit does not equate to 1 SMS Message. The cost of each message sent is typically less than 1 SMS Credit per Message. For instance, if the price of one segment is $0.01125 and you purchase $10 credit, you can send approximately 888 segments.

It’s important to note that a single message can consist of multiple segments, depending on the number of characters used in the message, and if you’re using special characters. A regular segment (in Latin) consists of 160 characters, so if you type a long message it will be split into multiple segments and charged per segment. Using special characters or emoji will convert the message to Unicode, and will reduce the number of characters to 70.

For information regarding SMS pricing in your country, feel free to contact our support team through the website chat beacon or via the in-app chat.

To access SMS Notifications, click on Settings in the bottom left corner of your admin section and then click on “SMS Notifications”. You will be presented with three options:

  • SMS History
  • SMS Notifications
  • SMS Settings

SMS History

The SMS History tab within Trafft offers a comprehensive summary of all the messages you’ve sent. It presents the date of each message, the recipient’s name and phone number, the credit utilized for sending the message, and the number of segments into which the message was divided. The segmentation, as mentioned before, is influenced by the quantity and type of characters included in the message. Furthermore, you have the option to view the message content by clicking on the dropdown arrow. As usual, you can filter and search through your message history and check the remaining SMS credits.


To supplement your SMS credit, simply click on the “Add Credit” button. This action will redirect you to a new page where you can specify the desired quantity of SMS Credits you wish to purchase and proceed with the transaction.


SMS Notifications

The SMS Notifications tab closely mirrors the Email Notifications tab, allowing you to customize various message types for both Customers and Employees. You can incorporate different placeholders to tailor your message content and determine the timing of your scheduled notifications.

These notifications can be dispatched immediately following a specific action, at a scheduled time before or after an appointment, or at a designated time of day. There is also the “Send Test SMS” option, requiring only the entry of a designated number to receive a test notification. To access this option, click on the three-dots menu in the upper right corner of any SMS template -> “Send Test SMS”.



Adding the Rescheduling Link in SMS Notifications

Your customers can conveniently reschedule appointments directly from the notifications they receive by incorporating the “Reschedule Link” placeholder.

This placeholder is available in the Appointment dropdown and once included, the placeholder transforms into a clickable link in your notifications, enabling customers to select a new date and time for their appointment. Subsequently, the appointment will be successfully rescheduled.

Adding the Cancelation Link in SMS Notifications

Should you wish to enable your customers to cancel appointments directly through SMS notifications, you can integrate the “Cancel Link” placeholder available in the Appointment dropdown.

This placeholder, once incorporated, transforms into a clickable link within your SMS notifications, allowing customers to cancel their appointments with a simple click. Additionally, on the Customize page, you have the option to set redirect pages.

If you enable the “Use custom appointment cancellation URL” option and provide URL links for successful and unsuccessful cancellations, customers will be redirected accordingly. If you choose not to configure these pages and leave the option disabled, customers will be directed to specific pages on your booking website confirming either a successful or unsuccessful cancellation.

Please Note: Rescheduling and Cancelation links have two placeholders (each):

  • {{appointment_reschedule_link}} – sends out the full reschedule link that includes a unique appointment token
  • {{appointment_reschedule_link_short}} – sends out a shortened version of the reschedule link
  • {{appointment_cancel_link}} – sends out the full cancelation link that includes a unique appointment token
  • {{appointment_cancel_link_short}} – sends out a shortened version of the cancelation link

We suggest that you use the Short Links for SMS notifications since regular links will take up a lot of characters which, as mentioned before, can split your messages into multiple segments, causing additional charges.

SMS Settings

In this section, similar to all preceding sections, you have visibility of your SMS Credit and the option to add New Credit as necessary. Additionally, there’s an opportunity to customize your “Alphanumeric Sender ID” contingent on the destination (‘To’) phone number, though this feature is not available in all countries.

This allows you to designate your company name, your name, or any preferred name to be displayed as the sender when recipients receive messages. In instances where setting a custom sender ID is not feasible for your desired destinations, an automatic ID will be appended to your messages.


Custom Notifications and WhatsApp Notifications

Custom Notifications is a custom feature that needs to be enabled in the Features & Integration section on the left-hand side menu.

Once enabled, you can click on the “Create Notification” button in the top right corner of SMS Notifications and create new (custom) notifications for specific services, specific appointment statuses, or custom scheduled notifications.

You can read more about this feature on this page.

WhatsApp integration is a custom option, that allows you to send WhatsApp notifications and serves as the third option for notifying your customers and employees about their appointment statuses and updates. You can read more about this integration here.

Have more questions?

If you face an issue, and cannot find an answer in the documentation, feel free to submit a support ticket!