How time zones work in Trafft

A salon with employees in Lisbon and Berlin runs into a simple problem: a 10:00 slot means something different to each of them. Trafft solves this with a global time zone for the business, an individual time zone per employee, and an optional time zone selector for customers during booking, so every appointment shows the correct local time for everyone involved.

How do I set the global time zone?

You set the global time zone in Settings → General settings, at the bottom of the page. This time zone applies to the business as a whole and is used as the fallback for any employee who hasn't set a personal time zone.

How do employee time zones work?

Each employee can set their own time zone from Account Settings → Personal Info, provided they have dashboard access. From there, they also set their Working Hours, which always displays the active time zone above the schedule so there's no ambiguity about which zone the hours refer to.

Admins and super admins can set or change an employee's time zone on their behalf from Employees → [employee] → Employee Info. If an employee hasn't selected a time zone, Trafft falls back to the Default Time Zone set in General settings.

Employee Time Zones are only available on specific plans. Check the plan comparison table to see which plan includes it.

Changing an employee's time zone after they've already set one will affect their existing availability, so double check working hours after making the change.

Account Settings

Employee Info

The Working Hours page always displays the selected time zone above the schedule, ensuring clarity and avoiding any confusion.

How do I show the time zone option to customers on the booking page?

You can let customers pick their own time zone during booking by enabling Show Time Zone option to customers in Customize → Booking Form steps → General. When it's on, customers see a time zone selector on the booking form, and their selected time zone is used to display appointment times back to them.

The Show Time Zone option to customers setting is included on every plan.

How does the time zone setup affect notifications?

Once time zones are configured, notifications adapt automatically for everyone. Customers get confirmations and reminders showing dates and times in their own time zone, and employees get their notifications in their personal time zone, so nobody has to do the mental conversion themselves.

Summary

Trafft handles time zones on three levels: a global time zone for the business, a personal time zone for each employee, and an optional customer-facing selector on the booking page. Together, they keep appointments and notifications accurate no matter where employees or customers are located.