Trafft also offers SMS notifications, enabling you to send text messages to both your customers and employees to keep them updated about their appointments. You can review previous SMS records and adjust preferences in the SMS settings, which can be found in a separate section within the Settings page, similar to Email Notifications.
To access SMS Notifications, navigate to Settings in the bottom left corner of your admin section and then click on “SMS Notifications”. You will be presented with three options:
- SMS History
- SMS Notifications
- SMS Settings
SMS History
The SMS History tab within Trafft offers a comprehensive summary of all the messages you’ve sent. It presents the date of each message, the recipient’s name and phone number, the credit utilized for sending the message, and the number of segments into which the message was divided. The segmentation, as mentioned before, is influenced by the quantity and type of characters included in the message. Furthermore, you have the option to view the message content by clicking on the dropdown arrow. As usual, you can filter and search through your message history and check the remaining SMS credits.
Have more questions?
If you face an issue, and cannot find an answer in the documentation, feel free to submit a support ticket!