How to Remind a Client to Pay You: Tips & Templates - Trafft

How to Remind a Client to Pay You: Tips & Templates

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We’ve all been there – that moment when you’re waiting for a client’s payment to roll in. It’s not always the most comfortable conversation to have, but knowing how to remind someone to pay you is an important part of keeping things running smoothly. 

Whether you’re a freelancer, a small business owner, or just looking to get compensated for your services, knowing how to nudge your client without causing any awkwardness is key. 

In this guide, we’ll dive into some easy-to-follow tips on how to remind a client to pay you and share a few useful templates you could use. 

So, let’s jump right in and make those overdue payments a thing of the past! 

How to Politely Remind Someone to Pay You: 10 Actionable Tips

  1. Be clear from the start
  2. Send a friendly reminder email
  3. Automate and conquer 
  4. Include payment details
  5. Offer multiple payment options
  6. Personalize your communication
  7. Include late payment fees (if applicable)
  8. Highlight the benefits of timely payment
  9. Send a follow-up email
  10. Consider making a phone call

Bonus: Use payment reminder email templates we’ve prepared for you and save a ton of time! 

Be Clear From the Start

When you acquire a new client, one of the most crucial steps is establishing transparent payment terms. Being clear from the start not only helps prevent misunderstandings but also sets the tone for a professional and reliable working relationship. 

By being straightforward, you:

Build trust

When you outline your payment expectations upfront, your client knows exactly what to expect. Being upfront about money matters shows you’re not beating around the bush. It’s like saying, “Hey, we’re on the same page, and I’ve got nothing to hide.”

Avoid misinterpretation

Ambiguity can lead to misinterpretation, which may result in disagreements, delays in payment, or even complete avoidance. Clearly communicating your rates, due dates, and any potential extra charges helps eliminate any chance of confusion.

Show professionalism

A well-structured agreement demonstrates just how professional you are. It shows that you take your work seriously and respect both your own time and your client’s. Not only does this contribute to your professional image but it also indicates that you’re organized and dependable. 

Prevent awkward conversations

Awkward money conversations? We’re skipping that part. When you’re transparent about how much, when, and how they need to pay, it’s like having a smooth highway to drive on. No unexpected potholes. 

Set expectations

When clients understand your payment structure, they’re more likely to pay you. This includes being aware of due dates, methods of payment, and any conditions related to late payments. Also, now’s a good time to let your clients know whether you require a deposit or any other form of upfront payment

Send a Friendly Payment Reminder Email

payment reminder email

Image by storyset on Freepik

If you’re wondering how to nicely remind someone to pay you, it’s time to gently nudge them with a payment reminder email. No need to put on a suit and tie – we’re going for the friendly reminder approach. 

You’re tapping away at your keyboard, about to send off that email nudging your client about their payment. It’s like walking on a balance beam – you want to be professional, but not all stiff and serious. 

Using a positive and casual tone in your payment reminder email sets the stage for a collaborative and enjoyable experience. It’s like turning a regular business transaction into a friendly exchange, where both parties are happy to engage.

Alright, let’s give you a real-life example! 

Imagine you’re a friendly neighborhood photographer who just wrapped up a fantastic photoshoot for a client. Now, it’s time to chat about the payment, and here’s where the positive tone comes into play.

How to Write a Payment Reminder Message: A Step-By-Step Guide

Step 1: Open with a smile

You might start your email with something like, “Hey there, hope you’re having a wonderful day!” This simple greeting sets the stage for a conversation that’s not all business but more like catching up with an old friend.

Step 2: Recall the magic

Now, remember that stunning photoshoot? Mention how much fun you had capturing their special moments. Something like, “I had a blast photographing your family – those candid smiles were priceless!” This not only reminds them of the wonderful experience but also creates a positive context for discussing payment.

Step 3: Make the transition easy-breezy

Transitioning to the payment talk can be smooth too. You might say, “Speaking of which, I wanted to touch base about the payment details.” See what you did there? It’s like casually moving from one topic to another during a friendly chat.

Step 4: Add a splash of appreciation

Expressing gratitude never goes out of style. You could add, “Thanks for choosing me to capture those memories – it means a lot!” This shows you’re genuinely thankful for their business, and it’s not just about the money.

Step 5: Offer assistance, not pressure

Remember, you’re in their corner. Mentioning “If you have any questions about the payment process or need any assistance, feel free to reach out” shows you’re not just after the payment; you genuinely care about their experience.

Step 6: The finishing touch

Wrap up with positivity. “Looking forward to hearing from you soon!” sounds optimistic and friendly, leaving the door open for them to respond comfortably.

You might be thinking, “But isn’t this all too informal for business?” Not at all! In fact, this kind of positive and casual tone can make your interactions more relatable. You’re showing you’re not just about the transaction – you’re a human behind the email, eager to keep things smooth and enjoyable.

Automate and Conquer

Here’s a little bonus trick on how to remind someone to pay you without breaking a sweat: Remember those times you wished you had a personal assistant? Well, technology’s got your back. You can automate these payment reminders. Yup, no need to set calendar alarms or tie strings around your finger.

Ever heard of appointment scheduling software? It’s like having your own magical assistant that sends out those reminders like clockwork. Just set it up, and it’ll do the friendly nudge for you either by sending automated reminders via email or text messages. Plus, it’s like having a foolproof memory – no chance of forgetting to remind.

And we’ve got just the right tool for you. 

Trafft: Booking and Beyond

Alright, let’s talk about leveling up your payment reminder game with Trafft scheduling software – it’s like having your own personal assistant that never misses a beat. 

So, here’s the scoop: Trafft isn’t just about booking appointments; it’s also your secret weapon for keeping those payments on track.

Imagine this: you’re juggling a gazillion tasks, and sending payment reminders might slip your mind. That’s where Trafft swoops in like a superhero. With its nifty features, you can schedule and automate those reminders, leaving you with more time to conquer the world.

payment reminder email

And the cherry on top? You can wave goodbye to generic messages. Trafft lets you customize every email or text message to match your style and brand. It’s like having a chat with your clients but without the hassle of actually typing it out each time. So, whether you’re reminding someone about an upcoming payment or nudging them gently if things are running late, Trafft’s got your back.

Oh, and guess what? Trafft isn’t just amazing, it’s also super friendly on your wallet. It has a free plan that’s a total game-changer, especially if you’ve got a team of up to 5 users. Yup, you read that right – you can dive into the world of seamless scheduling and payment reminders without spending a dime

So, go ahead, sign up for free and let Trafft handle the reminders while you focus on wowing your clients and reaching new heights. It’s scheduling made super cool.

Include Payment Details

Whenever you want to remind someone to pay you, you need to give them an explanation on how to do it. And including payment details in your payment reminders is crucial to ensure that your customer has all the necessary information at their fingertips, making it convenient for them to process the payment. 

Make sure to include:

  • The amount: Clearly state the exact amount that is due. Specify the currency, especially if you deal with international clients. Also, make sure the amount is easy to spot.
  • Invoice number: This number helps both you and the client keep track of the specific transaction.
  • Due date: Highlight the due date to encourage your client to act as soon as they receive your reminder. 
  • Preferred payment method: Indicate the payment methods you accept and, if possible, say which method you prefer – credit cards, PayPal, bank transfers, or checks. 
  • Instructions for payment: If you have any specific instructions related to the payment process, now’s the time to make them known. 
  • Link to payment portal: If you have an online payment portal or a digital platform where payments can be processed, include a direct link in your reminder. 
  • Contact information: Leave your email or a phone number, so your client can contact you if they have any questions. 
  • Receipt confirmation: Let your client know they’ll receive a confirmation or receipt once the payment is processed successfully. This can help build trust and transparency in the payment process.

Offer Multiple Payment Options

When it comes to settling the bill, offering a range of ways to pay is like giving your clients a menu of choices. Whether they’re fans of the traditional or the tech-savvy, having flexibility in payment methods ensures they can comfortably go with what suits them best.

From credit cards to bank transfers, having various options takes the stress out of payments. Make the entire payment process seamless and straightforward and include all the necessary details in your invoice. 

So, go ahead and let them pick their preferred payment flavor – it’s all about making their lives easier. 

Personalize Your Communication

How to remind a client to pay you without sounding too harsh? Personalize and then personalize some more!

By personalizing your communication, you’re not just reminding someone about a payment; you’re strengthening the bond between you and the client. You’re showing them that they are more than a source of income for you, which causes them to see you in a more positive light.

When writing your payment reminder email or text message, use your client’s first name so they feel you value them as an individual. If you’ve had previous interactions, mention them. This will remind them of a relationship they already have with you.

Moreover, tailor the content of your reminder to their specific needs or situation. For example, you could mention how your services have benefited them in the past and tie it into the importance of timely payment for continued benefits. If you know their preferred communication style (formal, informal, friendly, professional, etc.), tailor your reminder to match that style. This can make your message come across as more natural.

If appropriate, consider offering a personalized incentive for timely payment. This could be a small discount, a special offer, or a loyalty reward. This not only motivates them to pay but also acknowledges their loyalty.

Don’t forget to emphatize. If there’s a valid reason for a delay in payment, express understanding and empathy. You could mention that you understand how busy life can get or that unexpected situations can arise. 

Remember: keep it sincere. There’s no effective personalization without sincerity. Avoid using overly generic phrases or templates that sound insincere. Your communication should genuinely reflect your appreciation for their business and their role in your professional journey.

Include Late Payment Fees (If Applicable)

If you’re trying to figure out how to remind someone to pay you without actually being all pushy, just throwing in a heads-up about those late payment fees could do the trick.

When you slide in a little note about late payment fees in your payment reminder email, it’s like giving them a nudge to get that payment in ASAP

And the cool thing is, when they see that fee tag, it’s a signal to get their priorities straight. They’re more likely to shuffle your payment to the top of their to-do list when they know it’s going to cost them a bit extra if they decide to delay the payment.

Plus, bringing up these fees is like a magic shield against those “No, I didn’t know about that fee” battles. One more reason to keep your clients in the loop about your company’s rules on late payment

Highlight the Benefits of Timely Payment

Highlighting the benefits of timely payment to a client can be a strategic and positive approach to promoting a great relationship with your customers. When crafting your payment reminder email, slip in how paying on time works like a charm for both of you.

You can mention how a timely payment helps improve efficiency and ensure quality of work. Also, explain how paying on time shows commitment and allows you and your team to focus on providing the best possible service. 

Essentially, you want your clients to picture this: “When you pay on time, it’s like giving us the perfect ingredients to whip up top-quality results. You get the full flavor of what we offer!”

When you sprinkle the conversation with the good stuff about timely payments, you’re not just talking about dollars and cents. You’re basically saying you wish to make the journey awesome for both parties. And that’s exactly what every client likes to hear. 

Send a Follow-Up Email

When your initial payment reminder email goes unnoticed, it’s time for a more direct approach while keeping a respectful tone. A polite follow-up email reiterating the payment details and deadline can serve as a gentle reminder to encourage timely payment while maintaining professionalism and courtesy.

In the subject line, make it clear that this is a follow-up to the previous reminder. Give a short summary of the original invoice details, including the amount due and the original due date. 

Express concern that your previous message might have been missed and reiterate the significance of the payment for both parties. If applicable, mention any potential late fees or consequences of delayed payment, but make sure to keep a friendly tone. 

Extend your assistance for any questions they might have and propose a new, reasonable payment deadline. 

Consider a Phone Call

When all the usual ways of reaching out have hit a dead end and that payment is still playing hide-and-seek, it might be time to pick up the good old phone. Yep, a call can sometimes do the trick when emails are taking a snooze. Plus, chatting in real-time can clear up any confusion and help us see things eye to eye.

Imagine it like catching up over coffee, but we’re talking about getting things sorted. It’s a bit like saying, “Hey, let’s tackle this together.” We get it – life’s a whirlwind, and things slip through the cracks. But hey, we’re here to help, not just hound for money.

So, why a call? Because it’s more than just a transaction. It’s about finding a win-win. We’re all about working things out, not just collecting checks. Remember, the aim is to get on the same page and find a way forward that leaves everyone smiling.

Bonus: Payment Reminder Email Templates

payment reminder email template to help remind someone to pay you

Image by jcomp on Freepik

If you are wondering how to remind a client to pay you without spending too much time crafting a payment reminder email from scratch, we’ve got you covered.

We’ve prepared a couple of templates to get you started – feel free to customize and adjust them to fit your particular needs.

Casual payment reminder email

Subject: 🌟A Quick Heads-Up: Payment Due Soon

Hey there!

Just a quick heads-up – I noticed that we’re getting close to the payment deadline for the awesome [service/product] you got from us. 🚀

I wanted to touch base and remind you that the payment of [amount] is due by [due date]. It’s all part of keeping the good vibes going!

If you’ve got any questions or need a hand with the payment process, don’t hesitate to shoot us a message. We’re here to make things as smooth as possible for you.

By the way, I remember how [mention a positive experience or interaction] – it’s been a blast working together! Let’s keep the momentum rolling.

Thanks a ton for being a rockstar customer. Your support means a bunch to us, and we’re stoked to keep delivering top-notch [services/products] that you love.

Looking forward to continuing this awesome journey together!

Catch you on the flip side,

[Your Name]

Friendly reminder

Subject: 🌟 Friendly Reminder: Invoice #12345 Due Soon

Hi [Client’s Name],

I hope this email finds you well! I wanted to give you a quick heads-up that the payment for invoice #12345 is coming up due on [due date]. Your support means a lot to us, and your timely payment helps us keep providing you with top-notch [services/products].

If you’ve already processed the payment, please disregard this message. Otherwise, feel free to click the link below to make the payment securely online:

[Payment Link]

In case you need any assistance or have questions regarding the invoice, please don’t hesitate to reach out. We’re here to help!

Thank you for being a valued customer. We appreciate your business!

Best regards,

[Your Name]

[Your Contact Information]

Positive reinforcement and future benefits

Subject: 🌈 Invoice #98765 Reminder: Let’s Keep Shining Together

Hi [Client’s Name],

We hope this email finds you well and thriving! Just a gentle reminder that the payment for invoice #98765 is due by [due date]. We’ve enjoyed every moment of serving you and want to ensure our journey continues to be amazing.

Timely payments help us keep the momentum going and provide you with outstanding [services/products]. We’re excited about what lies ahead!

Feel free to complete the payment by clicking on the link below:

[Payment Link]

Should you have any questions, need assistance, or want to chat about future collaborations, don’t hesitate to drop us a line. We’re here to help and to make your experience even better.

Thank you for being a fantastic part of our community!


[Your Name]

[Your Contact Information]

Lighthearted nudge

Subject: 📅 Payment Alert: Invoice #1234 is Waving Hello!

Hey [Client’s Name],

Hope you’re doing well on your side of the world! Just wanted to drop a quick line to remind you that our friendly invoice #1234 is saying hello and waving a “pay me” flag for [amount] – due by [due date].

Remember, paying it is like giving a high-five to great services. If you’re all set and have already paid, feel free to ignore this note. If not, you can make the magic happen with the click of a button:

[Payment Link]

Questions or stories about your adventures with our [services/products]? We’re all ears! Give us a shout if you need anything.

Thanks for being a part of our journey – here’s to many more awesome chapters together!


[Your Name]

[Your Contact Information]

Friendly follow-up payment reminder email template

Subject: 🚀 Follow-Up: Invoice #98765 Payment Due

Hey again,

Just a quick follow-up on that payment reminder I sent earlier. Noticed it might have slipped under the radar, no worries! 🕵️‍♂️

Just to recap, we’ve got an invoice (#12345) with an amount due of [amount] from our previous [service/product] adventure. The original due date was [due date], and I wanted to give you a nudge about it.

I totally get that life can get a bit crazy sometimes. Just wanted to gently remind you that timely payment keeps the good vibes rolling and helps us keep doing what we do best.

In case it slipped your mind, there might be a small late fee or such down the line, which we’d rather avoid, right? 😅 But hey, don’t sweat it – if there’s anything you need help with or questions about, just hit us up. We’re here to make things easy for you.

So, to wrap it up, if you could work your payment magic and get that in by [new deadline], that’d be awesome. Let’s keep the ball rolling together!

Stay cool,

[Your Name]

Formal follow-up payment reminder

Subject: ⏰ Final Reminder: Invoice #56789 Payment

Hi [Client’s Name],

We hope you’re doing well. Just a friendly follow-up regarding invoice #98765. We understand that life can get busy, and sometimes things slip our minds!

The payment for this invoice was due on [due date]. We’d greatly appreciate it if you could take a moment to settle the outstanding amount. It keeps things running smoothly on our end and ensures you continue to benefit from our services.

You can make the payment using your preferred method by following this link:

[Payment Link]

If you’ve already taken care of it, please ignore this reminder. If you need any help or have questions, please don’t hesitate to reach out to us.

Thank you for your attention to this matter. We’re here to assist in any way we can.

Warm regards,

[Your Name]

[Your Contact Information]

FAQ on How to Remind a Client to Pay You

How do you politely remind a client to pay you?

A polite payment reminder involves sending a gentle yet clear message to the client, reminding them of the outstanding payment without being forceful or confrontational.

How do I send a polite payment reminder?

Send a polite payment reminder by crafting a courteous message that includes necessary payment information, a friendly tone, and a clear call to action for payment.

What is an example of a payment reminder?

An example of a payment reminder could be a concise email stating the invoice details, politely requesting payment, and providing the due date.

How do I give a client a reminder?

You can give a payment reminder through various channels such as email, text message, or a phone call. Choose the method that aligns with your usual communication with the client.

What is a gentle reminder?

A gentle reminder is a courteous and tactful message reminding someone about a pending task or commitment, such as making a payment, without causing offense or pressure.

How do I write a gentle reminder message?

A gentle reminder message should be concise, polite, and include essential details such as the invoice number, due date, and a friendly request for payment.

How do you tell someone to pay you professionally?

To professionally request payment, maintain a respectful tone, provide clear payment details, and offer assistance or information if needed to facilitate the payment process.

How to remind someone to pay you without sounding too pushy?

You can strike a balance by using a friendly tone, emphasizing the positive aspects of timely payment, and expressing your willingness to assist if they have any concerns. It’s all about keeping the conversation light and helpful.

How to send an invoice reminder email?

Start with a warm greeting, mention the project or service you’ve provided, gently remind them of the payment due date, highlight the benefits of timely payment, and offer assistance if needed. Always end with a positive closing and your contact information.

Should I include the payment amount and due date in the subject line of the payment reminder email?

Including the payment amount and due date in the subject line can help make the purpose of the email clear right from the start. However, if you’re concerned about the email being overlooked, you can use a subject line that’s a gentle nudge, like “Friendly Reminder About Your Invoice.”

When should I send an invoice reminder?

Send the initial reminder a few days before the payment due date. Follow up with a second reminder if the payment isn’t received a day or two after the due date. Remember, consistency matters, but don’t flood their inbox with reminders.

How to encourage clients to pay on time without sounding demanding?

Focus on the benefits of timely payment for both parties. Use your payment reminder message to emphasize how it keeps the project moving smoothly and allows them to fully enjoy the value of your services. Avoid using strong language and instead, choose words that convey cooperation and partnership.

How do I offer a payment plan if the client is struggling financially?

In your reminder, express your understanding of their situation and offer a payment plan as an alternative. Emphasize that you’re willing to work with them to find a solution that suits their budget. Make sure the terms of the payment plan are clear and manageable.

What if the client still doesn’t pay after sending a payment reminder email?

If reminders don’t yield results, consider sending a more formal overdue notice. You might also need to communicate with them directly to understand the reasons for the delay. If necessary, involve legal or debt collection processes as a last resort.

How can I maintain a good relationship with the client while reminding them to pay?

Focus on maintaining a positive and professional tone throughout your communication. Highlight your appreciation for their business and convey that you’re looking out for their best interests by ensuring the project’s success through timely payments.

Is it okay to automate payment reminders?

Absolutely. If you’re wondering how to remind someone to pay you in the most time-efficient manner, technology is your best friend. Automating payment reminders can save you time and ensure consistency in communication. However, make sure your automated messages still sound personalized and consider customizing the content for different clients and situations.

What if a client disputes the invoice or has questions about the payment?

Be prepared to address any concerns or questions promptly and professionally. Offer to clarify any details and provide necessary documentation. Being responsive and helpful can prevent misunderstandings and show your commitment to client satisfaction.

So, How to Remind a Client to Pay You and Avoid Late Payments?

To sum it up, keeping the payment flow smooth and the relationship strong is the name of the game. 

We’ve covered a bunch of savvy tips here on how to remind your clients about payments, how to write a payment reminder message, and how to automate the entire process so you can avoid any delays. Also, we threw in a couple of useful payment reminder templates you can customize as you see fit. 

Remember, a dash of friendly charm, the magic of timely reminders, and the convenience of scheduling software such as Trafft can make all the difference. With the right approach, you’ll have those payments lined up like a well-choreographed dance. 

So, go ahead, give those invoice reminders a friendly spin, set up those automated nudges with Trafft, and keep the cash flowing and the vibes glowing. Happy invoicing! 

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Jovana Smoljanovic Tucakov
Jovana Smoljanovic Tucakov

Jovana Smoljanovic Tucakov is a Content Marketing and SEO Specialist who uses both words and data to communicate a message and deliver value. With more than 5 years of experience in digital marketing and content production in the IT industry, she loves identifying and solving the readers’ pain points and creating targeted content.

Curious about the human mind and emotions, especially those that drive consumer behavior. Likes fitness, food preparation, board games, reading (both for pleasure and learning), and binge-watching Netflix.