Stay on Top of Your Business With Effective Customer Management
Manage All Customers From a Single Dashboard
Creating customer lists has never been easier. Add new customers and edit or delete the existing ones in a few clicks. Also, forget about digging through numerous sheets and documents with customer lists looking for that one name you need. Just select your existing lists and drag and drop them to Trafft. The same goes for exporting lists from Trafft, just the other way around. That facilitates the whole process of managing customers and saves you several hours per day.
Get to Really Know Your Customers
With customer stats that Trafft provides, you can see how many appointments every customer booked and what their favorite services and employees are. Use this information to surprise your loyal customers with a coupon or send them birthday greetings to build relationships that last.
Keep Your Customers Engaged and Boost Your Business
Offer your customers the convenience of booking 24/7 and increase bookings by up to 20%. Once your customers book an appointment with you, they can connect their calendar with Trafft, and see all appointments they have with a single look at the calendar. Moreover, you can increase loyalty by sending them automatic SMS and email reminders, notifications and follow ups and keep them informed at all times.
Sync your and your employees' personal and professional events by connecting Google calendars. Appointments booked in Trafft will be added to Google calendars, and Google calendar's busy slots will not be available for booking in Trafft.
Sync your and your employees' personal and professional events by connecting Outlook calendars. Appointments booked in Trafft will be added to Outlook calendars, and Outlook calendar's busy slots will not be available for booking in Trafft.
Customer Profiles With Login
Customer Profiles With Login
Your customers will be able to log in to your booking website. Each customer can create a profile by clicking on the Login button in the upper right corner. Under the customer profile, they can manage their appointments.
Configure and edit email notifications (upcoming appointment, appointment follow-up, status change…)
Create a list of all of your customers with details like names, email addresses, number and dates of booked appointments, the first created appointment, etc. Edit, delete or export the list to a CSV file.
Monitor your business performance with the Trafft dashboard that provides you with different information like the number of returning and new customers, employee and service performance, occupancy, revenue, etc.
Admin and employees can manage customers, edit their info, keep track of loyal customers and export and import lists of customers.
Configure and edit SMS notifications (upcoming appointment, appointment follow-up, status change…)