{"id":22565,"date":"2024-10-31T06:06:30","date_gmt":"2024-10-31T06:06:30","guid":{"rendered":"https:\/\/trafft.com\/?p=22565"},"modified":"2024-10-31T06:06:30","modified_gmt":"2024-10-31T06:06:30","slug":"how-to-gather-customer-feedback","status":"publish","type":"post","link":"https:\/\/trafft.com\/es\/how-to-gather-customer-feedback\/","title":{"rendered":"Trafft Hacks: How to Gather Customer Feedback with Ratings and Reviews"},"content":{"rendered":"Customer feedback can truly be a powerhouse that drives your business growth. It offers crucial insights into customer experiences, helping you identify strengths and uncover areas for improvement. But in order to leverage this goldmine, you first need to successfully collect it.<!--more-->\r\n\r\nNormally, gathering feedback requires a lot of strategic planning and thoughtful execution. However, with Trafft, this task doesn\u2019t have to be such a difficult undertaking.\r\n\r\nIn the next few segments, we\u2019ll help you learn how to gather customer feedback with ratings and reviews. From enabling it to setting it up, we\u2019ll cover everything needed to prepare you for success.\r\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_87_1 counter-hierarchy ez-toc-counter ez-toc-light-blue ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">\u00cdndice<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Alternar tabla de contenidos\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Alternar<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #ffffff;color:#ffffff\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #ffffff;color:#ffffff\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewbox=\"0 0 24 24\" version=\"1.2\" baseprofile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"#\" data-href=\"https:\/\/trafft.com\/es\/how-to-gather-customer-feedback\/#How_to_Enable_the_Ratings_and_Reviews_Feature\" >How to Enable the Ratings and Reviews Feature<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"#\" data-href=\"https:\/\/trafft.com\/es\/how-to-gather-customer-feedback\/#How_to_Set_up_the_Ratings_and_Reviews_Feature\" >How to Set up the Ratings and Reviews Feature?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"#\" data-href=\"https:\/\/trafft.com\/es\/how-to-gather-customer-feedback\/#How_to_Ask_For_a_Client_Review\" >How to Ask For a Client Review?<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"How_to_Enable_the_Ratings_and_Reviews_Feature\"><\/span>How to Enable the Ratings and Reviews Feature<span class=\"ez-toc-section-end\"><\/span><\/h2>\r\nIf you are looking to <strong>gain insights into customer satisfaction and improve your services<\/strong> based on real-time feedback, here is how to activate Ratings and Reviews for your account:\r\n<ol>\r\n \t<li>After logging into your Trafft account, navigate to the \u201cFeatures &amp; Integration\u201d section<img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-22568\" src=\"https:\/\/trafft.com\/wp-content\/uploads\/2024\/10\/trafft-dashboard.png\" alt=\"Trafft dashboard\" width=\"800\" height=\"425\" srcset=\"https:\/\/trafft.com\/wp-content\/uploads\/2024\/10\/trafft-dashboard.png 1759w, https:\/\/trafft.com\/wp-content\/uploads\/2024\/10\/trafft-dashboard-300x159.png 300w, https:\/\/trafft.com\/wp-content\/uploads\/2024\/10\/trafft-dashboard-1024x544.png 1024w, https:\/\/trafft.com\/wp-content\/uploads\/2024\/10\/trafft-dashboard-768x408.png 768w, https:\/\/trafft.com\/wp-content\/uploads\/2024\/10\/trafft-dashboard-1536x816.png 1536w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/li>\r\n \t<li>In the search bar, type in \u201cRatings &amp; Reviews\u201d and click on the \u201cEnable\u201d button<img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-22570\" src=\"https:\/\/trafft.com\/wp-content\/uploads\/2024\/10\/trafft-ratings-and-reviews-feature.png\" alt=\"Trafft's features and integrations tab\" width=\"800\" height=\"409\" srcset=\"https:\/\/trafft.com\/wp-content\/uploads\/2024\/10\/trafft-ratings-and-reviews-feature.png 1752w, https:\/\/trafft.com\/wp-content\/uploads\/2024\/10\/trafft-ratings-and-reviews-feature-300x153.png 300w, https:\/\/trafft.com\/wp-content\/uploads\/2024\/10\/trafft-ratings-and-reviews-feature-1024x524.png 1024w, https:\/\/trafft.com\/wp-content\/uploads\/2024\/10\/trafft-ratings-and-reviews-feature-768x393.png 768w, https:\/\/trafft.com\/wp-content\/uploads\/2024\/10\/trafft-ratings-and-reviews-feature-1536x786.png 1536w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/li>\r\n \t<li>Once activated, the setup button will appear.<img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-22572\" src=\"https:\/\/trafft.com\/wp-content\/uploads\/2024\/10\/ratings-and-reviews-enabled.png\" alt=\"Trafft's ratings and reviews feature set up\" width=\"800\" height=\"414\" srcset=\"https:\/\/trafft.com\/wp-content\/uploads\/2024\/10\/ratings-and-reviews-enabled.png 1752w, https:\/\/trafft.com\/wp-content\/uploads\/2024\/10\/ratings-and-reviews-enabled-300x155.png 300w, https:\/\/trafft.com\/wp-content\/uploads\/2024\/10\/ratings-and-reviews-enabled-1024x530.png 1024w, https:\/\/trafft.com\/wp-content\/uploads\/2024\/10\/ratings-and-reviews-enabled-768x398.png 768w, https:\/\/trafft.com\/wp-content\/uploads\/2024\/10\/ratings-and-reviews-enabled-1536x795.png 1536w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/li>\r\n<\/ol>\r\n<h2><span class=\"ez-toc-section\" id=\"How_to_Set_up_the_Ratings_and_Reviews_Feature\"><\/span>How to Set up the Ratings and Reviews Feature?<span class=\"ez-toc-section-end\"><\/span><\/h2>\r\nNow that you\u2019ve enabled this feature on your account, you can either click on the \u201cSet Up\u201d button or follow these steps:\r\n<p style=\"padding-left: 40px;\">1. Go to the \u201cRating &amp; Reviews\u201d section. Initially, this section will be empty since you don\u2019t have any reviews yet. But once you do, you\u2019ll have an option to filter reviews by most recent or by their rating. You can also filter them based on review status.<\/p>\r\n<p style=\"padding-left: 40px;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-22574\" src=\"https:\/\/trafft.com\/wp-content\/uploads\/2024\/10\/ratings-and-reviews-section.png\" alt=\"Ratings and reviews tab in Trafft\" width=\"800\" height=\"437\" srcset=\"https:\/\/trafft.com\/wp-content\/uploads\/2024\/10\/ratings-and-reviews-section.png 1753w, https:\/\/trafft.com\/wp-content\/uploads\/2024\/10\/ratings-and-reviews-section-300x164.png 300w, https:\/\/trafft.com\/wp-content\/uploads\/2024\/10\/ratings-and-reviews-section-1024x560.png 1024w, https:\/\/trafft.com\/wp-content\/uploads\/2024\/10\/ratings-and-reviews-section-768x420.png 768w, https:\/\/trafft.com\/wp-content\/uploads\/2024\/10\/ratings-and-reviews-section-1536x839.png 1536w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/p>\r\n<p style=\"padding-left: 40px;\">2. Under the \u201cSettings\u201d tab, you can choose how the reviews will appear on your booking website. You can choose between showing them under both employees and services, under only employees or services, or not showing them at all.<img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-22576\" src=\"https:\/\/trafft.com\/wp-content\/uploads\/2024\/10\/ratings-and-reviews-settings.png\" alt=\"Ratings and reviews settings\" width=\"800\" height=\"436\" srcset=\"https:\/\/trafft.com\/wp-content\/uploads\/2024\/10\/ratings-and-reviews-settings.png 1747w, https:\/\/trafft.com\/wp-content\/uploads\/2024\/10\/ratings-and-reviews-settings-300x164.png 300w, https:\/\/trafft.com\/wp-content\/uploads\/2024\/10\/ratings-and-reviews-settings-1024x559.png 1024w, https:\/\/trafft.com\/wp-content\/uploads\/2024\/10\/ratings-and-reviews-settings-768x419.png 768w, https:\/\/trafft.com\/wp-content\/uploads\/2024\/10\/ratings-and-reviews-settings-1536x838.png 1536w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/p>\r\n<p style=\"padding-left: 40px;\">3. Here, you can also enable the required written review alongside the star rating. This ensures that customers provide feedback explaining their ratings.<img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-22578\" src=\"https:\/\/trafft.com\/wp-content\/uploads\/2024\/10\/written-review-requirement.png\" alt=\"how to enable required written reviews\" width=\"800\" height=\"437\" srcset=\"https:\/\/trafft.com\/wp-content\/uploads\/2024\/10\/written-review-requirement.png 1745w, https:\/\/trafft.com\/wp-content\/uploads\/2024\/10\/written-review-requirement-300x164.png 300w, https:\/\/trafft.com\/wp-content\/uploads\/2024\/10\/written-review-requirement-1024x559.png 1024w, https:\/\/trafft.com\/wp-content\/uploads\/2024\/10\/written-review-requirement-768x419.png 768w, https:\/\/trafft.com\/wp-content\/uploads\/2024\/10\/written-review-requirement-1536x839.png 1536w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/p>\r\n\r\n<h2><span class=\"ez-toc-section\" id=\"How_to_Ask_For_a_Client_Review\"><\/span>How to Ask For a Client Review?<span class=\"ez-toc-section-end\"><\/span><\/h2>\r\nTo allow customers to <a href=\"https:\/\/trafft.com\/how-to-ask-a-client-for-a-review\/\" target=\"_blank\" rel=\"noopener\">leave a review<\/a>, you <strong>must first send them a review link<\/strong>. Typically, this occurs after the appointment, but you can also include the necessary placeholder in any customer-related email notification template. To do so, follow these steps:\r\n<ol>\r\n \t<li>Go to \u201cSettings\u201d and click on the \u201cEmail Notifications\u201d tab<img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-22580\" src=\"https:\/\/trafft.com\/wp-content\/uploads\/2024\/10\/email-notifications-tab.png\" alt=\"How to gather customer feedback with ratings and reviews using automated emails\" width=\"800\" height=\"436\" srcset=\"https:\/\/trafft.com\/wp-content\/uploads\/2024\/10\/email-notifications-tab.png 1746w, https:\/\/trafft.com\/wp-content\/uploads\/2024\/10\/email-notifications-tab-300x163.png 300w, https:\/\/trafft.com\/wp-content\/uploads\/2024\/10\/email-notifications-tab-1024x558.png 1024w, https:\/\/trafft.com\/wp-content\/uploads\/2024\/10\/email-notifications-tab-768x418.png 768w, https:\/\/trafft.com\/wp-content\/uploads\/2024\/10\/email-notifications-tab-1536x837.png 1536w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/li>\r\n \t<li>Under \u201cEmail Notifications,\u201d choose \u201cAppointment Follow-Up,\u201d as it is sent after the appointment.<img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-22582\" src=\"https:\/\/trafft.com\/wp-content\/uploads\/2024\/10\/trafft-appointment-follow-up.png\" alt=\"Setting up follow-up emails to gather customer feedback\" width=\"800\" height=\"557\" srcset=\"https:\/\/trafft.com\/wp-content\/uploads\/2024\/10\/trafft-appointment-follow-up.png 1353w, https:\/\/trafft.com\/wp-content\/uploads\/2024\/10\/trafft-appointment-follow-up-300x209.png 300w, https:\/\/trafft.com\/wp-content\/uploads\/2024\/10\/trafft-appointment-follow-up-1024x713.png 1024w, https:\/\/trafft.com\/wp-content\/uploads\/2024\/10\/trafft-appointment-follow-up-768x535.png 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/li>\r\n \t<li>In the \u201cMessage\u201d section, insert a placeholder as a hyperlink in your email template. Remember that the link must be combined with the text to form a hyperlink.<\/li>\r\n \t<li>First, under the \u201cAppointment\u201d drop-down menu, select \u201cRatings &amp; Reviews.\u201d After the placeholder text has appeared in your message, copy it.<img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-22584\" src=\"https:\/\/trafft.com\/wp-content\/uploads\/2024\/10\/trafft-placeholder-text-configurations.png\" alt=\"Adding ratings and reviews placeholder in follow-up emails\" width=\"800\" height=\"436\" srcset=\"https:\/\/trafft.com\/wp-content\/uploads\/2024\/10\/trafft-placeholder-text-configurations.png 1744w, https:\/\/trafft.com\/wp-content\/uploads\/2024\/10\/trafft-placeholder-text-configurations-300x163.png 300w, https:\/\/trafft.com\/wp-content\/uploads\/2024\/10\/trafft-placeholder-text-configurations-1024x558.png 1024w, https:\/\/trafft.com\/wp-content\/uploads\/2024\/10\/trafft-placeholder-text-configurations-768x418.png 768w, https:\/\/trafft.com\/wp-content\/uploads\/2024\/10\/trafft-placeholder-text-configurations-1536x837.png 1536w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/li>\r\n \t<li>Select the text you want to hyperlink and click on the \u201cChain icon.\u201d In the pop-up window that appears, paste the appointment rating review placeholder and click on \u201cSave.\u201d<img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-22586\" src=\"https:\/\/trafft.com\/wp-content\/uploads\/2024\/10\/adding-hyperlink.png\" alt=\"Creating a hyperlink in a follow-up email for leaving a review\" width=\"800\" height=\"435\" srcset=\"https:\/\/trafft.com\/wp-content\/uploads\/2024\/10\/adding-hyperlink.png 1744w, https:\/\/trafft.com\/wp-content\/uploads\/2024\/10\/adding-hyperlink-300x163.png 300w, https:\/\/trafft.com\/wp-content\/uploads\/2024\/10\/adding-hyperlink-1024x557.png 1024w, https:\/\/trafft.com\/wp-content\/uploads\/2024\/10\/adding-hyperlink-768x417.png 768w, https:\/\/trafft.com\/wp-content\/uploads\/2024\/10\/adding-hyperlink-1536x835.png 1536w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/li>\r\n<\/ol>\r\nLastly, keep in mind that both guest and registered customers can rate their experience on a scale of one to five stars and provide additional comments if desired or required.\r\n\r\nAnd, that\u2019s it! You\u2019ve just successfully enabled and configured the Ratings and reviews feature. If you had any problems navigating through this written guide, here is everything in the video version:\r\n\r\n<iframe loading=\"lazy\" title=\"YouTube video player\" src=\"https:\/\/www.youtube.com\/embed\/nb67o5P6e44?si=mijE7hy-3P2L39AN\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe>\r\n\r\nDon\u2019t forget to read more Trafft hacks:\r\n<ul>\r\n \t<li aria-level=\"1\"><a href=\"https:\/\/trafft.com\/how-to-create-and-manage-locations\/\" target=\"_blank\" rel=\"noopener\">Trafft Hacks: How to Create and Manage Locations<\/a><\/li>\r\n \t<li aria-level=\"1\"><a href=\"https:\/\/trafft.com\/how-to-create-and-manage-employees\/\" target=\"_blank\" rel=\"noopener\">Trafft Hacks: How to Create and Manage Employees with Trafft<\/a><\/li>\r\n \t<li aria-level=\"1\"><a href=\"https:\/\/trafft.com\/how-to-integrate-trafft-chatbot\/\" target=\"_blank\" rel=\"noopener\">Trafft Hacks: How to Integrate the Trafft Chatbot<\/a><\/li>\r\n<\/ul>","protected":false},"excerpt":{"rendered":"Customer feedback can truly be a powerhouse that drives your business growth. It offers crucial insights into customer experiences, helping you identify strengths and uncover areas for improvement. But in order to leverage this goldmine, you first need to successfully collect it.","protected":false},"author":17,"featured_media":22566,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[4342],"tags":[],"class_list":["post-22565","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-guides-and-tutorials"],"acf":false,"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Trafft Hacks: How to Gather Customer Feedback<\/title>\n<meta name=\"description\" content=\"Learn how to gather customer feedback with ratings and reviews feature in Trafft. From setting it up to sending automated email requests.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/trafft.com\/es\/how-to-gather-customer-feedback\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Trafft Hacks: How to Gather Customer Feedback\" \/>\n<meta property=\"og:description\" content=\"Learn how to gather customer feedback with ratings and reviews feature in Trafft. 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